FAQ

It’s not every day that you get professional photos taken so its only natural that you will have a few questions about the process. We’ve included some of the most common questions here, however, if you have any other queries please feel free to contact us.

 

Q: How long does the portrait session take?

A: Your full experience will take about 2-3 hours in total – this includes your  portrait session as well as your design appointment where you get to see and choose your portraits immediately afterwards.

 

Q: Can we come in on a weekend?

A: Yes – we currently offer one weekend a month however they do book up quickly.  Saturdays are reserved for full family sessions.

Our weekday sessions are available on Wednesdays, Thursdays and Fridays and are a chance for you to book a family day and to do something a bit special.

 

Q: Will we have to ‘pose’?

Only if you want to! Generally, our style is very candid and natural however sometimes it is helpful if we guide you a bit more so that you know what to do. Don’t worry – the end result will look very natural and relaxed – head over to the galleries to see some examples.

 

Q: What if our baby/ toddler/dog doesn’t want to co-operate?

We hear this question almost every day! Don’t worry – Kim is a toddler-wrangler from way back and generally has a few tricks up her sleeve to get those cute and natural smiles.  The main thing is to let them be themselves and let our photographer guide them – children often respond very differently to a stranger than to their parents.

 

Q: How do we book in our Newborn session when bubs aren’t here yet?

A: We simply pencil your due date in the calendar and then when bubs is born we schedule your session – we normally see you in the first 6-10 days for the tiny sleepy photos.

 

Q: Can we book hair and makeup with you?

A: Absolutely.  We work with a number of amazing freelance artists who know our studio, style and what will photograph best in our environment.  We highly recommend booking in some pampering for mum – this is best booked at the same time as the session.

 

Q: Is there a minimum spend? How much will our portrait session cost?

A: No – We don’t have a minimum spend and you don’t need to decide anything until you view your portraits. However, we do recommend that you have a good idea where you would love to display your portraits in your home as this makes selection easier.   During your design appointment, we will guide you every step of the way and help with suggestions and display ideas.

Options vary in investment depending on the family, with many people choosing to spend anywhere from $1500 to $4000 for a beautiful heirloom collection or wall displays which can also include matching digital copies.

 

Q: Do you offer payment options?

A: Should you find that you simply can’t leave something behind, we are happy to discuss payment options with you. Our lay-by option is very popular and will enable you to have exactly what you desire and to pay it off over a number of weeks, and our 12 months no interest / no payment option is also very popular.

Q: What do we wear?

A:  The best recommendation is to keep everyone in the same tonal range – i.e. – everyone in darks, or lights or pastel colours for example.  Ensuring that everyone is cohesive and no-one stands out or looks out of place.  You may choose to dress up in more formal attire, or if you feel more comfortable you can dress in jeans/tees for a more relaxed look to your portraits.

 

Q: Do we need to bring props etc for our session?

A: If you have something special you would like us to include we can do this happily – some examples are a favourite toy, a musical instrument if this is important to the family, sporting outfits or equipment – anything that helps show who you all are can be a lot of fun to include. However, please don’t feel that this is necessary – we do just as many portrait sessions without props as well!

 

Q: What shall we bring to the session?

A: Feel free to bring a change of clothes for different looks during the session.  It can be a good idea to bring snacks and water for the children and a favourite toy for the little ones.

 

Q: Can we purchase the digital copies of our prints?

A: Absolutely! While we specialise in producing beautiful and meaningful artworks for your home, we understand that you may wish to reprint your favorites for family members so we have a number of digital add-ons that allow you to do this.  Please note that we don’t offer digital options on their own, but only as copied of purchased artworks.

 

Q: What happens once we decide we want a portrait session?

A: We’ll have a discussion with you on the phone to learn what is important to you and how you’d like to be photographed.  We’ll book you in and your session will be confirmed with your session fee over the phone.   We’ll begin planning how your portrait will look and go over any other ideas you may have.

 

Q: How far in advance do we have to book?

A: Sometimes we have sessions available immediately however usually you will need to book two to three weeks in advance.

Newborn sessions are best booked several months in advance before the baby is born to ensure there is space in the calendar if you wish to capture the sleepy stage.  This means you have time to plan ahead and can be assured that you won’t miss out on capturing such a precious time. Due to the unpredictable arrivals of newborns, we have limited newborn sessions available per month.

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